FAQ

Absolutely! We have experienced agents standing by 24/7 to assist with your travel needs. Please call (866) 266-3306 for help with your booking.

GuestReservations.com does not modify reservations. If you need to cancel any night of your reservation, please visit us at www.guestreservations.com/about/mybooking to access your reservation. Then, simply cancel your original reservation and rebook for your new dates. There is NO change or cancel fee on most published rates booked online or in the call center! However, there may be a $25 cancellation fee on some unpublished or special promotional rates. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Please refer to your confirmation receipt or the cancellation policy noted on your reservation details.

Reservations cancelled online prior to the published cancellation policy date typically take 7 - 10 business days to post back to your account. However, some refunds can take up to 30 days or the next cycle to post to your credit card statement, depending on your financial institution.

Customer Service is open 24 hours a day / 7 days a week. Call (866) 266-3306 and follow the voice prompts. Certain rates and fees are not subject to a refund or credit. Please refer to your confirmation receipt or the cancellation policy noted on your reservation details.

GuestReservations.com does not change or modify existing reservations. You can cancel your reservation either online at GuestReservations.com or by calling our customer service number at (866) 266-3306 and following the voice prompts. You may add a night to an existing reservation by creating a new reservation for your requested nights.

If you are having difficulties making a booking, feel free to contact us at (866) 266-3306 and follow the voice prompts to speak with a sales representative.

We're issuing promo codes to select customers. If qualified for one, you'll get an email that explains the details. In the email you should receive the promo code which will provide you with the discount code for your booking, if applicable. Each promo code is valid for the time period indicated in the promotion received.

Take the below steps to apply the promo code:

1. Click on the link in the email to make a booking.
2. Search for a hotel for your desired dates or location.
3. At Checkout, click on the Use a promo code link, enter the provided promo code and click Apply.
4. If the promo code is valid, you will see the final payment updated and discount applied to the nightly room rate (not including fees or taxes).

Additional Details:

• You can’t apply a promo code after you book: Even if you contact Guestreservations.com support, we can’t apply a current or expired promo code after you’ve booked a reservation (future or past). The promo code also can’t be used if you change or cancel your original booking.
• Expiration dates can’t be adjusted: Once a promo code has expired, it’s not possible to extend the expiration date or to get a replacement promo code. Expired promo codes can't be used again.
• Limit one promo code per reservation: There’s no way to apply multiple promo codes for a single reservation.
• Discount amounts vary: Your final discount will vary and be displayed in your booking summary at checkout. The promo amount may depend on, for example, the total booking amount. There is no independent value to a promo code. You can’t exchange it, sell it, or get a refund for it. There is no discount on any taxes or fees.
• Promo codes are subject to terms: Promo codes have certain restrictions outlined with each email or code and are also subject to our Terms of Service. Codes will be voided or invalidated if you engage in fraud or violate any terms. If you are using a mobile device, message and data rates may apply.

Customer Service is open 24 hours a day / 7 days a week. Call (866) 266-3306 and follow the voice prompts.

Sales is open 24 hours a day / 7 days a week. Please call (866) 266-3306 and follow the voice prompts.

If you are having issues with or while at the property, please locate a property representative to resolve your issue directly. If you have a question about your reservation, please feel free to call a GuestReservations.com customer service representative at (866) 266-3306 and follow the voice prompts.

We use standard encryption technology to secure credit card and personal details. For additional information, please visit our Privacy Policy to review our policies.

Often we have special deals in the call center that are not available online. Try calling one of our sales representatives at (866) 266-3306 and follow the voice prompts for making a new booking, or keep checking back with us as we are constantly adding new hotels.

You can visit us online by clicking Group Bookings.

We accept American Express, Visa, MasterCard, and Discover.

To obtain the address and or driving directions to the hotel, we suggest going directly to Google Maps or by contacting the hotel directly.

When booking a room, click on the drop down menu for rooms and you will be given the option to select up to 8 rooms or 9+ rooms. Note: GuestReservations.com along with most properties consider 9 or more rooms to be a group reservation request.

Yes, you are welcome to book for someone else if authorized. Please remember to make sure you put the correct guest name and input a contact phone number for the traveler.

Some hotels offer points and some do not. We recommend that you inquire about points when you arrive at the hotel.

An email confirmation is emailed to you after booking or you may click the "My Reservations" link at the top of the page for more itinerary information.

If for some reason you did not receive a confirmation receipt, give us a call at (866) 266-3306 and follow the voice prompts to confirm your booking.

Most properties will require you provide a photo-ID along with a credit card for incidentals. For certain rates, such as senior, corporate, or government discounts, and for certain properties, you may need additional documentation, depending on your reservation.

GuestReservations.com does not change or modify existing nights to reservations. If you have an emergency or experience challenges with the property and a property representative is unable to resolve your concerns then please call our customer service number at (866) 266-3306 and follow the voice prompts to change your booking.

If you do not cancel your reservation, you will be charged for the entire stay.

Yes, all reservations booked on GuestReservations.com are considered a prepaid purchase and your credit card is charged in full at the time the booking is made.

We use standard encryption technology. For additional information please visit our Privacy Policy to review our policies.

Send an email to us through our contact page with the booking number, guest name, dates of stay and your preferences, and we will submit this request to the property. Please note all requests are based on the hotel’s availability and are not guaranteed.

All rates displayed are nightly and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the room’s listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fees, taxes, and other surcharges imposed by the hotel are not included.

The rates displayed are the only rates available to GuestReservations.com for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

• “Special Internet (Promotional) Rates”:
  In some cases, your name will not appear at the hotel until 72 hours prior to your arrival date. Rest assured, GuestReservations.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel is unable to locate your reservation at the time of check in, please call a customer service representative at (866) 266-3306 and follow the voice prompts for us to assist you.
• “Standard Rates”:
  Depending on your arrival date, it takes a minimum of 24 hours before your reservation details reach the properties’ reservations system. Again, rest assured, GuestReservations.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at (866) 266-3306 and follow the voice prompts for us to assist you.

No. The email confirmation you receive from booking through GuestReservations .com is all you will need. It displays your GuestReservations.com Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.

Many hotels offer prepaid and complimentary shuttle service to and from the airport. If this is a service the property offers, you will need to confirm and make arrangements directly with the hotel. Keep in mind, additional charges may apply.

Long and short term parking rates vary by hotel. While many hotels offer free parking to their guests, many downtown and urban properties do charge a fee. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates).

Most hotels allow additional guests to stay in the rooms for an additional charge (e.g. typically between $5.00-$20.00 per person). Please note most hotels will have maximum occupancy requirements based on bedding and room type.

Although this varies by property, typically children under 12 years of age stay for free in their parents’ room using the existing bedding. Note: it is important to disclose all the occupants in your party and disclose their ages upon request as it may impact the reservation.

Most hotels offer rollaway beds and cribs (typically at a charge $5.00 - $20.00 each), but it varies by property. Some may have restrictions on what room types will allow rollaway beds.

This varies by hotel and while many hotels offer free breakfast, we encourage you to review the descriptions or contact the property prior to check in. Breakfast options typically range from continental to buffet or full service.

Please be aware that most hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. GuestReservations.com requires you to be a minimum of 18 years of age to book a reservation. If in doubt, feel free to contact one of our customer service representatives or contact the property directly.

Most hotels have COVID-19 requirements, including vaccination, mask, and other health and safety policies, which vary by hotel and location. We encourage you to review the hotel policies or contact the property prior to check in if you have any questions.